![]() The spread of e-commerce has driven major growth in the parcel delivery market. We are also on the cutting edge of electronic communications and cuber-security, offering solutions designed to guarantee the integrity of digital communications and transactions and their certification. To keep up with changes in the market driven by digitisation, we have long invested in our hybrid mail service, which enables digital documents to be “materialized” and delivered in print form to addressees. For deliveries, we rely on our multichannel distribution platform, which is underpinned by almost 13,000 post offices and over 30,000 delivery personnel. That task, which includes the delivery of mail and parcels to residents all throughout Italy, was renewed by the authorities for 15 years as of April 2011. Today we are the number-one mail service provider in Italy, awarded exclusively with task of providing Universal Postal Service throughout the country. We have been delivering letters to Italian households and enterprises since 1862. Furthermore in order to ensure an adequate level of protection of goods, we integrated the existing security model with the international standard TAPA-FSR (Transported Asset Protection Association – Facility Security Requirements) specifically dedicated to the logistics sector. In particular, we are rolling out a new Joint Delivery Model designed to evolve our delivery services in line with developments in e-commerce. In the mail and logistics services segment, we have successfully reinterpreted our original mission in a modern light, investing to keep our infrastructure abreast of the times, to meet the changing needs of our customers, and to develop innovative solutions.
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